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Ready Paintings & Prints
Shipping Policy:
- The Stolen offers FREE shipping within the continental USA and uses secure packaging.
- Please contact us for shipping information for international orders.
- Handling time: 4 - 7 days, shipping speed: 3 - 6 business days.
- Hassle free order: you will be provided with a tracking number, so you will be able to monitor your package location.
- All shipments are insured and require a signature upon the delivery.
Custom Orders:
- The Stolen accepts custom orders as well; please feel free to contact us for more information.
Wholesale:
- Please contact us for more information regarding wholesale orders.
Quality Guarantee:
- The Stolen uses original design and high-quality materials only.
Payment Policy:
- The Stolen accepts PayPal and major debit/credit cards payments as well as gift cards.
Cancellation Policy:
- An order can be canceled within 12 hours after an order was placed. We will fully refund you; no questions asked.
After 12 hours fees may apply.
Returns:
- The Stolen accepts free returns for any reasons within 14 days from a delivery date (With a use of our shipping labels. Does not apply to custom orders, for custom orders please see below). Full refund or an exchange will be issued within 7 to 14 business days from the day an item is received back.
Refund cases:
- an order was not delivered: tracking number shows as undelivered for more than 12 business days.
- an item is damaged: you can provide us with pictures of a clear damage.
All rights reserved:
- Designs / images / content can not be copied or used fully or partially for any commercial purposes without The Stolen's written approval.
Custom Portraits & Paintings
Shipping & Total Turnaround Time:
- Total turnaround time for custom orders is usually 22 - 60 days. That includes production, corrections, handling, and delivery.
Turnaround time may vary due to products being hand-made and custom, and may also be affected by the number of requested revisions and/or customer's confirmation waiting time. Please let us know if you need your painting by a specific date.
The Stolen stands for the best product quality. We do not use any special products that can speed up the process and drying time but impact the painting quality and a painting lifetime. Our team artists work carefully to deliver the most precious results to you.
- Please contact us if you need the painting earlier to check availability.
- The Stolen offers FREE shipping within the continental USA and uses secure packaging.
- Please contact us for shipping information for international orders.
- Hassle-free order: you will be provided with a tracking number, so you will be able to monitor your package location.
- All shipments are insured and require a signature upon the delivery to ensure safety.
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Quality Guarantee:
- The Stolen uses high-quality materials only.
- Love your painting 200%: The Stolen offers free finished painting preview and corrections within the originally submitted photo and directions provided.
All other corrections can be done with additional fees.​
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Payment Policy:
- The Stolen accepts PayPal and major debit/credit cards payments as well as gift cards.
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Final Payments:
- If the total invoice amount was split into 2 payments (50% prepaid only) the final invoice is due after the painting is confirmed by a customer prior to shipping or 14 days after the finished painting preview was submitted to a customer if no communication occurs.
Cancellation Policy:
- A custom order can be canceled within 12 hours after an order was placed. We will fully refund you; no questions asked.
After 12 hours fees may apply.
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Refund Policy:
- All custom orders are subject to an approval from a customer side prior shipping. As the result, all custom orders are not refundable.
Refund cases:
- An order was not delivered: tracking number shows as undelivered for more than 12 business days.
- An item is damaged during the shipping process: you can provide us with pictures of a clear damage.
Returns:
- All custom orders are subject to an approval from a customer side prior shipping. As the result, all custom orders are not returnable.​
Live Event Painting
Booking Deposit:
- As there is a limited availability a booking deposit is required. Please contact us for details.
- The deposit will be deducted from the total invoice amount.
Reservation Confirmation:
- We will contact you 14 days prior to the event to confirm your reservation and discuss the details of the event.
If the reservation is confirmed the rest of the total invoice amount will be due.
Venue Insurance:
- We do have commercial insurance for the venues. Please feel free to request it if needed.
Studio Details Finish Turnaround:
- If a painting is being finished in a studio after the event, the approximate turnaround is 22 - 75 days.
That includes production, corrections, handling, and delivery.
Turnaround time may vary due to products being hand-made and custom, and may also be affected by the number of requested revisions and/or customer's confirmation waiting time, as well as painting complexity.
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Quality Guarantee:
- The Stolen uses high-quality materials only.
- Love your painting 200%: The Stolen offers free finished painting preview and corrections within the originally agreed scene and directions.
All other corrections can be done with additional fees.
Payment Policy:
- The Stolen accepts PayPal and major debit/credit cards payments as well as gift cards.
Cancellation Policy:
- The reservation can be canceled within 12 hours after was booked. We will fully refund you; no questions asked.
After 12 hours the deposit becomes non-refundable.
- If cancellation occurs after total invoice amount was paid in full, additional to the deposit fees may apply.
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Refund Policy:
- All custom orders are subject to an approval from a customer side prior delivery. As the result, all custom orders are not refundable.
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Returns:
- All custom orders are subject to an approval from a customer side prior delivery. As the result, all custom orders are not returnable.